Personexus Pty Ltd and TheWorks Profiler™ Returns Policy
Personexus Pty Ltd is committed to ensuring you have the best experience when you deal with us.
We can provide a refund
The assessments are unused (candidates have not commenced the online questionnaire associated with the report you have ordered)
You have proof of purchase
We do not give a refund if you change your mind about a purchase (mistakenly ordered the wrong assessment) and the candidates have commenced the online questionnaire associated with the report you ordered.
If you have mistakenly ordered the wrong assessment we will accommodate a change to the correct assessment if candidates have not commenced the online questionnaire. In this circumstance you are required to contact the candidates and explain new links will be sent via email prior to us sending an update to the candidates. If the price of the new assessments is more than originally ordered you will be ask to make up the difference. If the price of the new assessments is less than originally ordered we will refund the difference. We retain the right to charge an administration fee to cover time to rectify your error and will discuss this with you if we proceed with an administration charge.
All refunds will be provided back in the original tender. Cheques and debit cards will be refunded as cash as a direct deposit and credit card refunds must be processed back onto a credit card.
We will rectify an assessment report if there are errors within the report. For example a misspelt name. We will endeavour to do this as soon as practical after receipt of your concern.